1. For assessing potential microphone malfunction, it is recommended that the camera lens be appropriately positioned, facing an individual while preserving a distance of 1-1.5m for the voice intercom operation.

2. Make sure the sound on your monitor is turned up.

3. Ensure the proper functioning of crying detection, temperature monitoring, and alarm clock alerts.

3.1 To ensure that the crying detection sensitivity is properly set,  navigate to "Event Alarm" and set Crying Detect to "LOW" or "High". Also, check for the presence of the indicating icon.

3.2 To ensure that the motion detection sensitivity is properly set, navigate to "Event Alarm" and set Motion Detect to "LOW", "MEDIUM" or "High". Also, check for the presence of the indicating icon.

3.3 To ensure that the temperature detection sensitivity is properly set, navigate to "Temp Alarm" and select "ON". 

3.4 To ensure that the feeding alarm is properly set, navigate to "Feeding Alarm" and set your alarm. 

4. Reset Your Product

4.1 Utilize a pin to press the reset button on both the monitor and camera.

4.2 Perform a reset through the system settings.

4.2.1 To reset the monitor, go to System Setting > Version Info > Reset > Yes.

4.2.2 To reset the camera, go to System Setting > Camera Info > Reset > Yes.

4.3 Unbind and then reconnect your baby monitor. 

4.3.1 To unbind cameras, go to System Setting > Camera, select the camera you want to unbind, then long press "OK" to complete the unbinding process.

4.3.2 To reconnect the camera, go to System Setting > Camera, select the code you want to allocate to your camera, and then follow the on-screen instructions to complete the connecting process.

5. Should the problem persist despite the previous attempts, it is recommended to examine for the latest firmware update. Subsequently, proceed to upgrade the system following the provided instructions.

➡️ Monitor Upgrade Operation Guide

➡️ Camera Upgrade Operation Guide

To activate the VOX mode, simply navigate to the System Settings and make the manual configuration.

1. Navigate to “Display Setting”, where you can adjust the "Dormant" option and select your preferred auto-sleep time. 

2. Then navigate to "Event Alarm," where you can fine-tune the sensitivity of crying and motion detection by adjusting "Crying Detect" and "Motion Detect".

3. To ensure you receive notifications, remember to raise the Alarm Volume.

4. In case the VOX mode remains inactive despite the earlier attempts, consider unbinding and then reconnecting your camera.

4.1 To unbind cameras, go to System Setting > Camera, select the camera you want to unbind, then long press "OK" to complete the unbinding process.

4.2 To reconnect the camera, go to System Setting > Camera, select the code you want to allocate to your camera, and then follow the on-screen instructions to complete the connecting process.

Real-time audio transmission is not available in split-screen mode, although the alert function operates normally. The ability to transmit real-time audio is exclusive to the single-screen mode.

To enable the real-time audio feature, you need to switch to the single-screen mode. Choose your preferred view, then press and hold the OK button for 3 seconds to switch to single-screen mode.

1. To achieve a better quality of signal reception, it is recommended to adjust the antenna on the monitor.

2. It is important to note that low battery levels can have an adverse effect on signal reception. Therefore, it is recommended to charge the monitor in a timely manner.

3. the presence of metallic objects within your household environment can potentially lead to signal interference. Therefore, it is recommended to remove such objects to optimize signal reception.

4. In case the VOX mode remains inactive despite the earlier attempts, consider unbinding and then reconnecting your camera.

4.1 To unbind cameras, go to System Setting > Camera, select the camera you want to unbind, then long press "OK" to complete the unbinding process.

4.2 To reconnect the camera, go to System Setting > Camera, select the code you want to allocate to your camera, and then follow the on-screen instructions to complete the connecting process.

1. To resolve the issue, kindly unplug and then re-plug the power adapter. Subsequently, verify the status of the camera's indicator light. A green indicator light indicates proper power connection.

2. To resolve this issue, manually position the camera lens at the center and then proceed to restart the monitor.

3. Reset Your Product

3.1 Utilize a pin to press the reset button on both the monitor and camera.

3.2 Perform a reset through the system settings.

3.2.1 To reset the monitor, go to System Setting > Version Info > Reset > Yes.

3.2.2 To reset the camera, go to System Setting > Camera Info > Reset > Yes.

3.3 Unbind and then reconnect your baby monitor. 

3.3.1 To unbind cameras, go to System Setting > Camera, select the camera you want to unbind, then long press "OK" to complete the unbinding process.

3.3.2 To reconnect the camera, go to System Setting > Camera, select the code you want to allocate to your camera, and then follow the on-screen instructions to complete the connecting process.

4. Should the problem persist despite the previous attempts, it is recommended to examine for the latest firmware update. Subsequently, proceed to upgrade the system following the provided instructions.

➡️ Monitor Upgrade Operation Guide

➡️ Camera Upgrade Operation Guide

1. It is recommended to avoid frequent and rapid toggling of room lights within short time intervals. Furthermore, it is advisable to position the camera lens beneath an adequate light source.

2. Navigate to "Display Setting" and modify the "Anti-flicker" setting to either 50Hz or 60Hz.

3. Reset Your Camera.

3.1 Utilize a pin to press the reset button on the camera.

3.2 Perform a reset through the system settings. Go to System Setting > Camera Info > Reset > Yes.

4. Unbind and then reconnect your baby monitor. 

4.1 To unbind cameras, go to System Setting > Camera, select the camera you want to unbind, then long press "OK" to complete the unbinding process.

4.2 To reconnect the camera, go to System Setting > Camera, select the code you want to allocate to your camera, and then follow the on-screen instructions to complete the connecting process.

1. When the screen is off, a quick press of any key on the monitor will activate the device.

2. In the case of low battery, charge the monitor for 10 minutes using the charging cable. Afterward, perform a long press of the power button to turn it on.

3. Utilize a pin to press the reset button on the monitor to perform a reset.

1. Examine the charging port of the monitor for any foreign objects.

2. Inspect the charging indicator light on the monitor to determine if it is illuminated in a blue hue, indicating proper charging.

3. confirm whether the power socket is operational by attempting to charge other electronic devices. Check for normal functionality.

4. For further investigation, try using the camera charger and charging cable. Alternatively, you can experiment with other available USB-C cables within your household to ascertain their compatibility and functionality for charging purposes.

1. To cycle through different views, utilize the Left and Right buttons. Once you've chosen your desired view, simply press the "OK" button to transition into single-screen mode.

2. For activating scan mode, perform a long press of the "OK" button lasting 3 seconds. To confirm the successful activation of scan mode, search for the "cycle" icon within the status bar.

3. When seeking to exit the scan mode, execute a long press of the "OK" button for a duration of 3 seconds. If the "cycle" icon disappears, this indicates a successful exit from the scan mode.